Privacy Notice – Future Care Company
Future Care (referred to as “Future Care,” “we,” “us,” or “our”) is committed to respecting and protecting your privacy.
This privacy notice applies to all employees, customers, visitors, third parties, and others (referred to as “you” or “user”) who access or use our digital platforms, such as our websites, customer portals, employee portals, and social media pages.
This notice (along with the terms of use and any other documents referred to in this notice) outlines the basis on which we will process any personal data we collect from you or that you provide to us. Your personal data will be processed only within the legal framework of the Personal Data Protection Law (PDPL) in effect in the Kingdom of Saudi Arabia. In this privacy notice, we will provide you with information about how your personal data is processed and your rights as a data subject concerning the actions taken by Future Care to handle your request. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The protection of your personal data is our primary concern. Therefore, we will maintain physical, electronic, and procedural safeguards that comply with applicable laws and regulations to protect your information from unauthorized access and use, accidental or unlawful alteration, or destruction, and other unauthorized or unlawful processing. We also provide ongoing training to our employees to ensure proper management of personal data. Future Care has an established code of conduct approved by the company’s board of directors. This code includes a section on confidentiality, requiring every Future Care employee to maintain the confidentiality of commercial and internal information obtained in the normal course of their work.
The data controller under data protection legislation is:
Future Care
Phone: +966 920002821
The information we collect
- We collect your personal data as needed to provide high-quality products and services that comply with relevant regulations and laws. Not providing us with this information may affect your ability to use our website and benefit from our products.
- We collect different types of information about you as outlined below. In some cases, the information may not be personal in itself, but when linked with other information that can identify you, we treat it as personal information, including the following:
- Identity information: such as your first and last name, job title, gender, job title, and the organization you represent (if applicable).
- Contact information: such as your billing address, email address, and phone numbers.
- Financial information: such as your bank account details and payment card details.
- Transaction information: such as details about payments to and from you, as well as other details about the services you have purchased from us and the medical history/insurance records you have with other insurance companies.
- Technical information: such as your IP address, login data, browser type and version, time zone settings and location, operating system and platform, and other technologies on the devices you use to access this site.
- Profile information: such as your username and password to access the insurance portal.
- Usage information: such as information about how you use our websites, applications, and services.
- Marketing and communication information: such as your preferences for receiving marketing materials from us and your communication preferences.
- Employment information: such as your date of birth, gender, country of residence, nationality, work eligibility details (including documents we may collect to verify this), skills, qualifications, work history, photographs, and any personal data included in your resume or job application.
How we process your personal data
- We use your information to provide our products and services, carry out your instructions, and deliver online insurance services and related products.
- We may send messages such as welcome notes, bill reminders, and information about your insurance contracts.
- With your consent, we may use your personal data, such as your email address, mobile phone number, and postal address, to send advertisements directly to you or display them on our websites, providing you with updates on deals and promotions that may interest you.
- We may share your personal data with government systems and software, such as the NPHIES platform, which provides a unified health record system to comply with legal or regulatory requirements.
- We may need to record conversations you have with us, including phone calls, face-to-face meetings, messages, emails, and any other types of communication.
Legal grounds for collecting and processing your personal data
Under the Saudi Arabian Personal Data Protection Law (PDPL), the legal basis we rely on to process your personal data in most cases is:
- Your explicit consent: when we obtain your consent to use your personal data for a specific activity.
- Fulfilling a contractual obligation: when we use your personal data to perform a contract or take steps to enter into a contract with you.
- Protecting vital interests: when the processing serves your interests, and it is impossible or difficult to contact you.
- Pursuing legitimate interests: when we use your personal data to pursue our legitimate interests or those of any other party, provided these interests do not outweigh your data protection rights.
- Fulfilling a legal obligation: when we need to use your personal data to comply with relevant legal or regulatory obligations.
How we collect information
- We may collect information from a variety of sources, and this information may relate to any of the products or services we currently offer or have offered in the past.
- We collect personal data from you directly via our digital platforms, such as mobile apps, websites, registration forms, claims forms, or through phone conversations with our insurance agents.
With whom we share your information
At Future Care, we may need to use external sources to deliver our products and services in line with relevant regulations and laws. We may need to disclose your personal information outside Future Care if we believe it is necessary to do so.
Cookies and similar technologies
A cookie is a small file that is placed on your computer’s hard drive. Its functions include storing login states and session preferences and analyzing website traffic.
Direct marketing
At Future Care, when we have a legal basis for doing so, we may use your personal information to send you marketing communications or promote our services and other information that may interest you.
Security practices and procedures
The security of personal data is a priority, and it is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws.
Retention of personal data
At Future Care, we retain your personal data only for the duration authorized by regulatory and supervisory authorities for the purposes outlined in this privacy notice.
Collection of data from minors
If you are a resident of Saudi Arabia and under the age of 18, we cannot contract with you directly. When necessary, your legal guardian must agree to this privacy notice on your behalf.
Your rights – Legal rights available to help manage your privacy
- Right to know: You have the right to know our contact details, the exact purpose of data collection, the methods used to collect data, and whether this data will be shared or sold.
- Right to request access: You can request access to your personal data and obtain a copy of it.
- Right to request correction: You have the right to request correction of any incomplete, inaccurate, or outdated data.
- Right to request deletion: You have the right to request the deletion of data collected about you.
Contact us
If you have any questions or concerns, please contact us via email: [email protected].
Updating the privacy notice
This privacy notice is effective as of Sep 20, 2024. Any updates or changes to this notice will be published on this website.
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